Hersons Honda Gets Involved

BREAKING NEWS!!! 

3/11/08: The 2008 Odyssey was taken into Hersons Honda today to give it a thorough inspection, since at this point I wouldn’t trust anyone at Ourisman Honda enough to put gas in it correctly. I needed to be SURE it was safe for me and my family, KWIM? And American Honda was willing to make this concession to us, so once again, late last night, we uninstalled the carseats, moved them back to the CRV, and so one. This morning John got up extra early to take the car up to Hersons and rode the subway into work, etc.

Well. The van is not OK. I don’t have the details, but there is major transmission damage, enough that Hersons (the good dealership) has already told American Honda that:

(a) it’s a major repair
(b) it will take them a minimum of three days to fix
(c) if it had been sold by Hersons, Hersons would’ve already replaced it

I’m so sick of this drama. And my husband needs a vehicle. I’m exhausted and just ready to tear my kids heads off which is so not fair.

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OK, at some point, I promise to summarize all the events for the home page, but for the time being, most of the gruesome details can be found on the page entitled “The LONG Version“. Let me just say briefly that I have owned a 2008 Honda Odyssey for less then 2 weeks. During that time:

• It has been at Ourisman Honda for transmission service twice, for a total of six days
• The first time it was in for service they said a clamp was loose.
• The second time it was in for service they said there was no leak, it was just residue.
• When asked to document what service had been done, the clamp story was never mentioned, and they’ve now confessed to a missing ATF filler cap (which I repeatedly told them, and they have repeatedly denied. I have pictures of the tranny missing the cap, then again with its’ first replacement cap and its’ second replacement cap though – oh yeah, there were two replacements. Not that Ourisman has ever admitted that.)
• Ourisman Honda installed a remote starter, the activation of which disabled the keyless entry. That’s right, couldn’t unlock the doors with the clicker. And forget about those cool power sliding doors. Oh yeah, and you couldn’t turn it off unless you physically went to the car, inserted your key in the hole, turned it, got in, and put your foot on the break. Ourisman’s ever-so-charming Aileen Jorss repeatedly told me that was exactly how it was supposed to work in all Hondas, despite my protests that (a) the owners manual said otherwise!! and (b) that my CRV’s remote starter did not do any of those things, and worked the way it was supposed to. She’s all class, that one. But I digress. Despite Aileen’s assurances, we decided to have the system removed from the car.
• It’s now at Hersons Honda, who states the vehicle has major transmission damage.